FREE SHIPPING + when buying 2 cases 10% OFF | 3 cases 15% OFF | 4 cases 20% OFF
Where is my order?
For a more detailed tracking of your shipment, click on the Track Order button and enter your Tracking number (which was mailed to you within 1 to 3 business days after you paid for your order). There you will be able to check the current status of your order.
Related questions
Related questions
How do I apply for free shipping?
All your purchases come with free shipping to anywhere in the world, except for Argentina, Brazil, Chile, Mexico, and Russia.
Do you offer free shipping worldwide?
Yes, we offer free shipping worldwide, except for Argentina, Brazil, Chile, Mexico, and Russia.
How do I track my shipment?
You will first receive an email confirming your order. Then, within 1 to 3 business days after payment, you will receive an email notifying you that your package has been shipped. This email will also contain a link where you can track your order and view your tracking number.
For more detailed tracking, go to our website and click on the “Track Order” tab, then click on the “Track Order” button, enter your tracking number, and you’ll be able to check the status of your order.
I entered my tracking number, but I get an error or no information shows up.
Check if you entered the correct number, which was sent to you via email within 1 to 3 business days after payment. The tracking number is usually 13 characters long, a combination of letters and numbers. Do not include any spaces.
If you are sure you entered the correct number, it is likely a network error. Close the tab and try again later. If the issue persists, contact us for further assistance with your shipment.
What if I don’t receive the confirmation email?
Your confirmation email might have gone to your spam or junk folder. If you still can’t find it, email us at contacto@casenfy.com and we will investigate further.
Remember that the confirmation email will be sent immediately after you place your order. Then, within 1 to 3 business days after payment, you will receive an email with shipping information along with the tracking number.
How long will it take to receive my order?
Orders are shipped within 1 to 3 business days from the payment date. Please note that we don’t ship on weekends or holidays. You will receive your order within 10 to 20 business days after it’s shipped, regardless of where in the world the order is placed.
What if I don’t receive my order?
Check if a family member, neighbor, or doorman received the order on your behalf; this is more common than it seems. If you don’t receive your order within the mentioned time frame, please contact us through our official channels for follow-up or to request a full refund if eligible.
Will I be charged taxes or customs fees?
No. The prices shown on our site already include taxes and customs fees, so you won’t have to pay any additional fees, regardless of where in the world your order is placed. We are not responsible for any delays caused by your country’s customs department. For more details about charges, please contact your local customs office.
Will my package be delivered to my home or to the post office for pickup?
Your order will be delivered directly to your home or the address you provided within the expected delivery time frame.
