How can I contact Casenfy?

We are ready to resolve any questions or comments you may have. We will respond to your message as soon as possible. You can contact us via WhatsApp, Instagram, or email. You’ll find our contact details at the bottom of this page.

What phone model do I have?

On an Android phone:

• Go to your phone’s Settings.

• Scroll down and select “About phone.”

• In that section, you’ll find your exact phone model, usually listed as “Product name.”

On an Apple phone:

• Go to your phone’s Settings.

• Scroll down and select “General.”

• Select “About.”

• In that section, you’ll find your exact phone model, usually listed as “Model name.”

How can I make my purchase?

Making your purchase online is very simple:

1. Go to the “Shop” tab and click on the design you like the most.

2. Select the Brand and Model of your phone.

3. Add the item to your shopping cart. You can add as many items as you want.

4. Select “View Cart,” then “Checkout.”

5. Enter your personal details and shipping address. We strongly recommend clicking on “Create Account” if you don’t already have one; this will allow you to better track your order.

6. Choose your payment method and select “Place Order.”

7. Your order will be delivered to your home or the address you provided. We will notify you of your order’s status via email.

Do you accept wholesale purchases?

Please send us an email at contacto@casenfy.com with more details, and we will follow up with you.

Do you want to be part of Casenfy?

For job opportunities, whether administrative or design-related, please contact us via WhatsApp, Instagram, or email. You’ll find our contact details at the bottom of this page.

What payment methods are accepted?

Make secure purchases through various payment methods. We accept Visa, MasterCard, American Express, OXXO, and PayPal. Convenience and flexibility for all your purchases.

How can I make a payment via OXXO?

When selecting your payment method, choose “OXXO,” then “Pay with OXXO.”
A code will be shown to you; save it and use the generated barcode to pay at any OXXO store. You have 3 days to make the payment.
Once the payment is made, your order status will be updated within 1 to 3 business days. Please account for these extra days when estimating the delivery date.
If you did not save your code, you can find it again at the bottom of the email sent after placing your order.

Considerations for OXXO payments

Currently, the OXXO payment method can only be selected for orders within Mexico, paid in Mexican pesos (MXN). Additionally, once the order is placed, you will have 3 days to make your payment, which will reflect in your order status within 1 to 3 business days. If the payment is not made within this timeframe, the order will be automatically canceled by the platform and must be placed again.

I received an error message when I tried to pay. What should I do?

If an error message appears, this may be because:

• The debit or credit card is not a MasterCard, Visa, or American Express.

• The card is deactivated.

• The card is not activated for international transactions.
  If it’s not one of these reasons, we suggest using another card to resolve the issue. If the problem persists, contact your bank for further assistance.

When I go to pay, it says “City, state, and postal code match failed.” What should I do?

Make sure all the information you entered is 100% correct and that there are no spelling errors. Also, avoid abbreviating city names and ensure you don’t mix up the state information with the city. If the details are correct, but you still can’t complete the payment, contact us via WhatsApp, Instagram, or email. You’ll find our contact details at the bottom of this page. We’ll assist you as soon as possible.

How do I apply for free shipping?

All your purchases come with free shipping anywhere in the world, except for Argentina, Brazil, Chile, Mexico, and Russia.

Do you offer free shipping worldwide?

Yes, we offer free shipping worldwide, except for Argentina, Brazil, Chile, Mexico, and Russia.

How do I track my shipment?

Initially, you will receive an email confirming your order. Then, within 1 to 3 business days after your payment, you will receive another email notifying you that your package has been shipped. The email will include a link where you can track your order, as well as your Tracking number.

For more detailed tracking, visit our website and go to the “Track Order” section. Click the “Track Order” button, enter your Tracking number, and you’ll be able to check the current status of your order in detail.

When I enter my Tracking number, it shows an error, order not found, or the screen doesn’t display anything.

Check if you entered the correct number, which was sent to you by email within 1 to 3 business days after your payment. Typically, the Tracking number consists of 13 characters, a combination of letters and numbers. Do not include spaces.

If you’re sure you entered the correct number, it’s most likely a network error. Close the tab and try again later. If the error persists, contact us for further assistance with tracking your shipment.

What if I don’t receive the confirmation email?

Your confirmation email may have ended up in your spam or junk folder. If you still can’t find your confirmation email, please email us at contacto@casenfy.com, and we will investigate further.

Remember, the confirmation email will be sent immediately after you place your order. Then, within 1 to 3 business days after your payment, you’ll receive an email with your shipping details.

How long will it take to receive my order?

Orders are shipped within 1 to 3 business days from the payment date. Please note that we do not ship on weekends or holidays. You will receive your order within 10 to 20 business days after we’ve shipped it, regardless of where in the world the order was placed.

What if I don’t receive my order?

Check if a family member, neighbor, or building concierge received your order on your behalf, as this is more common than it seems. If you haven’t received your order within the specified time, please contact us via our official communication channels for follow-up or to request a full refund if eligible.

Will I be charged taxes and customs fees?

No. The prices displayed on our site already include taxes and customs fees, so you won’t need to pay any additional costs, regardless of where in the world your order is placed. We are not responsible for any delays caused by the customs department in your country. For more details on charges, please contact your local customs office.

Will my package be delivered to my home or to the post office for pickup?

Your order will be delivered directly to your home or the address you provided, within the specified timeframe.

Are Casenfy phone cases protective?

Discover the perfect blend of protection and style with our phone cases. Made from high-quality materials, offering security for your device without compromising its appearance. With robust defense against drops, shocks, and scratches, keeping your phone in perfect condition.

Specifications: Impact absorption and scratch protection, Hybrid thermoplastic polyurethane material, Precisely aligned port openings, Lightweight and durable materials, Raised bezel to protect cameras, High-quality ultraviolet printing, Solid and durable polycarbonate back.

What phone models does Casenfy offer?

Casenfy covers over 310 phone models from brands like Apple, Samsung, Huawei, Google, OnePlus, Oppo, Sony, Vivo, Motorola, LG, Nothing, Xiaomi, Fairphone, HMD, and Honor. You can find all the models under the “Devices” tab.

Do Casenfy transparent phone cases yellow easily?

Our transparent case protects your device while maintaining a clean look. The material technology is optimized to prevent yellowing and to keep the case in excellent condition.

How do I clean my phone case?

Use only water and a soft cloth for cleaning. Avoid strong chemicals and alcohol-based cleaners. Please avoid scrubbing, washing, or using disinfecting alcohol or similar chemicals.

What does the color “transparent” mean?

On the store page, you’ll notice we have the color “transparent.” This means that the cases in this color will be transparent in the translucent/gray areas.

How can I tell if my order was placed correctly?

If you received an email with the order confirmation from us, your order was placed correctly. You can also log in to your account to view your purchase history and find your most recent order.

I placed my order, but when I check the status, it says “Processing.” Is something wrong?

Your order is in progress. All orders are handled and shipped from our warehouse. Orders will be shipped within 1 to 3 business days from the payment date, and the status of your order will change once it’s shipped. Please note that we do not ship on weekends or holidays. You will receive your order within 10 to 20 business days after it’s shipped, regardless of where it was ordered from in the world.

I placed an order as a guest, how can I locate my order number?

If you placed your order as a guest, without creating an account or logging in, check your email. After placing your order, a confirmation email was sent to you. Through this, we will be providing updates on your order.

Why haven’t I received a confirmation email for my order?

Your order confirmation email may have gone to your spam or junk folder. If you still can’t find your confirmation email, please contact us via Instagram, Facebook, or email. You can find our contact details at the bottom of this page. We’ll help you as soon as possible.

Do you offer shipping worldwide?

Yes, we offer free shipping worldwide, except for Argentina, Brazil, Chile, Mexico, and Russia.

Will I be charged taxes or customs fees?

No. The prices displayed on our website already include taxes and customs fees, so you won’t have to pay anything extra, no matter where in the world your order is placed from. We are not responsible for delays caused by your country’s customs department. For more details on charges, please contact your local customs office.

In what currency should I pay?

You should pay in U.S. dollars, which is our global currency. Please consider the exchange rate of your payment method. After placing your order, you will receive a confirmation email with the details of your order.

Please note that certain banks may apply a small transaction fee, which Casenfy does not receive and cannot reimburse. However, if you notice any other unusual charges, please notify us immediately so we can investigate further.

How do I apply for free shipping?

All your purchases come with free shipping worldwide. There is no need to apply any additional code, as free shipping is automatically applied to all orders.

Does Casenfy have any discounts or promotions?

Yes! Casenfy offers special promotions for you:

• Buy 2 cases in a single order and get a 10% discount.

• Buy 3 cases in a single order and get a 15% discount.

• Buy 4 or more cases in a single order and get a 20% discount.

Enjoy these offers and protect your device while saving money!

Return and Exchange Policy

The following situations are not considered defects: normal differences in color as seen on the website, millimeter differences in design alignment, small black dots, spots/microscopic details, lighter edges (due to different printing processes), or if the incorrect model was requested.

Exchanges and returns will not be accepted for products that have been exposed to misuse, drops, scratches, etc. The images on the website are for illustrative purposes, and some may be digital mockups. Our products undergo quality control before shipping. If you need to request an exchange or return, please contact us at contacto@casenfy.com, and we will respond as soon as possible.

What happens if the items I received are defective/incorrect/damaged?

Please contact us at contacto@casenfy.com, and we will respond promptly if you have received an incorrect, missing, or defective order. Include your order number, photographs of the items, and any relevant references related to receiving your package. We will do our best to resolve your case as quickly as possible.

What if I don’t receive my order?

Check if a family member, neighbor, or doorman may have received the order on your behalf, as this is more common than it seems. If you do not receive your order within the specified timeframe, please contact us via Instagram, Facebook, or email. You can find our contact details at the bottom of this page. We will respond promptly to follow up on your case or to request a full refund if eligible.

Can I change or cancel my order?

Our goal is to process orders as quickly as possible, so once an order has been paid, changes or cancellations cannot be requested. If you have any concerns or questions, please feel free to contact us.